Sync and signing in
When the phone syncs
Every new entry is uploaded right away, and a background sync runs about every fifteen minutes to catch anything missed and to pull client changes from the web. Without a connection, entries wait on the phone marked as pending and go up when the network returns. A few hours offline costs nothing.
Entries on the phone but not the web
- Check the phone has internet and that TrackTime is not restricted from background data in the phone's settings.
- Open the app; opening the dashboard triggers a sync.
- If a card reads Your subscription has ended, uploads are paused until billing is sorted out. Entries are kept and upload afterwards.
- If the app has dropped to the sign-in screen, sign in again. Entries captured while signed out are uploaded as soon as you do.
Why the app signed you out
The app only signs out when the server tells it the session is over: someone clicked End on that session under Account → Sessions, the password was changed, or the session expired after 30 days without use. A poor connection never signs you out. Entries captured while signed out stay on the phone and upload after the next sign-in.
Choosing Sign Out from the app's gear menu deletes the local copy of entries and clients from the phone. Anything not yet uploaded is lost. If you must sign out, open the app on a connection first so the pending entries go up.
Signed in on a new phone
Install the app, sign in, and grant the permissions. Clients come down on the first sync. The old phone's session can be ended under Account → Sessions on the web.
Two-factor codes
If two-factor is on, the phone app asks for the six-digit code after the password. A backup code works there too. If you have lost both, get in touch through the contact form from the email address on the account.