Help Center
Setup and how-to guides
New here? Start with Getting started, then Setting up the Android app. The permissions screen is where most questions come from, and that guide walks through every item on it.
Getting started
From a new account to your first captured entry.
- Getting started with TrackTimeRegister on the web, install the Android app, grant its permissions, and watch your first call become a time entry.
- Installing the Android appHow to install TrackTime Full from the dashboard, allow the install, verify the signing certificate, and update later.
The Android app
Setup, permissions, and what the app captures.
- Setting up the Android appEvery permission on the Setup Permissions screen, what it enables, and how to get past the Android 13 restricted-setting block.
- What TrackTime captures, and what it never doesThe activity types the Full app records automatically, the metadata-only rule, and the events it leaves alone.
- The popup after a call or messageWhat the confirmation popup shows, what Save and Dismiss do, and how the email popup differs.
- Clients and contact import on the phoneImporting phone contacts as clients, how matching works, and why phone number format does not matter.
- Manual timer and Drive to ClientTiming a task by hand in TrackTime Lite, and tracking travel time and distance in either edition.
The web dashboard
Entries, clients, invoices, charts, and your account.
- The dashboard homeWhat the cards on the dashboard home show and where each menu item leads.
- Time entriesReviewing, filtering, editing, adding, deleting, and exporting time entries on the web.
- ClientsAdding and editing clients on the web, the fields that drive matching and invoicing, and deactivating a client.
- InvoicesGenerating an invoice from time entries, downloading the PDF, marking it sent and paid, and setting numbering and rounding.
- Reports and chartsUsing the query builder to total time, entry counts, or billable amounts by client, period, or type.
- Your accountProfile and phone country, business details for invoices, password, sessions, two-factor authentication, and deleting your account.
- Billing, trials, and plansHow the trial works, adding a card, what happens when a subscription lapses, and cancelling.
Teams and organizations
For organization and team administrators.
- Organizations and teamsWhat organization admins and team managers can see and do: creating users, building teams, and reviewing members' time.
Troubleshooting
When tracking stops, sync stalls, or you get signed out.
- Tracking stopped or never startedA checklist for when calls and messages are not showing up, from the monitoring card to brand-specific battery settings.
- Sync and signing inWhen the phone uploads entries, what offline means, why you were signed out, and what Sign Out deletes.
Still stuck? Send a note through the contact form and include your phone model and Android version if the question is about the app.