Billing, trials, and plans
Every account starts with a free trial of the plan chosen at registration. Billing in the menu shows the plan, the billing cycle, the current period, and the card on file. Members of an organization do not see it; the organization admin pays for everyone.
The trial and the card
You can register and start the trial without entering a card. A banner then asks for one; you can keep using TrackTime during the trial, but the subscription will not continue past it until a card is saved. The card is not charged until the trial ends, and the end date is shown in the banner. Add or change the card under Payment Method.
When a payment fails
A banner reads Your latest payment failed. Save a new card and the charge is retried immediately. Until then the account stays in a past-due state.
When a subscription ends
Access to the dashboard pages and to syncing from the phone is paused. Your data is kept for 90 days, and the banner counts down. The phone keeps capturing and stores entries locally, and uploads them all once the subscription is active again. Nothing is lost by a lapse of a few days.
Cancelling and resuming
Cancel subscription stops renewal at the end of the current period; you keep full access until then. The dialog asks you to type CANCEL SUBSCRIPTION. Up to the end date, Resume subscription clears the cancellation with nothing lost.
Subscription receipts
The receipts for your subscription payments are listed under Subscription receipts on the Billing page. These are charges from TrackTime to you, not the invoices you send to clients, which live under Invoices.